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The New York Times Online Store: Products & Services

The New York Times Online Store is the place to go for truly unique and historical gifts. They have a wide collection of historical and personalized items making it easy to find gifts for just about anyone. Their categories include:

The New York Times Online Store has a wide selection of gifts and products such as commemorative newspapers, one-of-a-kind books, Audubon and Native American fine-art prints, and New York Times-branded crossword puzzles and apparel.

The New York Times Online Store: Company Background

The New York Times Online Store opened in 1998. It is owned by The New York Times Company, which also produces the famous newspaper The New York Times as well as the International Herald Tribune, and the Boston Globe.

Products from The New York Times Online Store are of exceptional quality:

  • Photographs are printed on the highest quality archival paper.
  • All Audubon etchings are first generation genuine recreations. Each print is pencil numbered with the edition number and total prints per edition.
  • All of The New York Times Online Store photographs are exhibition quality.
  • All fine art is specially packaged to preserve the print (and the frame if ordered).
The New York Times Online Store: Customer Feedback & Reviews

The New York Times Online Store allows customers to leave reviews of products on the website. Aside from Bizrate, where the company has overall outstanding rating, no other customer reviews could be found for the company.

Some of the customer reviews found on The New York Times Online Store include:

"I am so happy I decided to buy the Ultimate Birthday Book. With my husband turning 50, I was at a loss as to what kind of present to get him, and the book was the perfect gift, especially for a milestone birthday. It's beautifully bound and packaged, and will provide much reading pleasure for many years." - Peter from New York, NY

"I recently gave a friend the NYT Personalized Marble Map Coasters for a birthday gift. My friend appreciates not only the thoughtfulness of this "custom" gift, but is thrilled to have his house on a map!" - Edward from Manhattan Beach, CA

"I bought this for my dad's 70th birthday this year, and it could very well be the best gift I have ever given him! He has spent hours combing over the book, and continues to comment on how special it is. He used to collect coins when he was younger, so the coin set really added to the gift. Although it is a bit pricey, I definitely recommend this set for any milestone - it is a very special, cherished gift that the recepient will truly enjoy!!" - Sarah from Parker, CO

The New York Times Online Store: Business Credibility & Trustworthiness

The New York Times Online Store is not currently accredited with the Better Business Bureau. They are, however, rated by the BBB with an B - (on a scale of A+ to F). The company has had four complaints filed by customers with the BBB in the past 3 years, none  of which were closed in the past year. The New York Times Online Store resolved only all complaints to the customer's satisfaction. The company's BBB file was opened on January 23, 2009.

The New York Times Online Store: Website Popularity & Google Ranking

The New York Times Online Store is a fairly popular website. According to Alexa, The New York Times Online Store has a global ranking of 295,700 and a US ranking of 49,222 (the Alexa website states a website that has a ranking better than 100,000 is popular site). The site has 520 sites that backlink to theirs and a bounce rate of 53 percent. The audience for this site is primarily women without children between the ages of 55 and 64 with a college degree who were browsing from work. On Compete, The New York Times Online Store is ranked 77,144 with a competitive rank of three (Wikipedia and The New York Times Company ranked number one and two respectively) and has 21,505 unique visitors to their site monthly. The company also has a Google PageRank of seven out of ten.

The New York Times Online Store: Social Media Presence

The New York Times Online Store is new to social media but has a growing social media presence. Their Facebook page, which currently has 442 "likes," is used to keep customers informed of sales and other promotions as well as engage customers with interesting historical facts and other information.

On Twitter, they have 1,003 followers and have composed 159 tweets. The company uses their Twitter profile primarily for keeping customers informed of sales and other promotional information.

The New York Times Online Store does not currently have a YouTube Channel; however, The New York Times Company does. Their channel currently has 144,279 subscribers, and their videos have had 86,124,437 views. They have uploaded 3,867 news related videos.

The company also has a Google+ page, which is quite new and only has four Google +'s. Four people have The New York Times Online Store in their circle.The company has not posted anything on this profile as of November 2012.

They also have a Pinterest profile with 23 followers, 14 pins and 4 pinboards. Their pinboards include:

The New York Times Online Store: Website Security & Safety

The New York Times Online Store uses Secure Socket Layer (SSL) encryption to protect sensitive credit card information during the checkout process. This can be verified by the https:// in the upper left corner of the browser in the address window.

The Google Safe Browsing Tool verifies the safety of this website. None of the 16 pages Google visited in the past 90 days on the blank website were found to be suspicious, and they did not contain any malware that was unknowingly downloaded when they were viewed. The site is hosted on two networks.

The New York Times Online Store: Pricing & Packages

When compared to similar companies such as Princeton Audubon, The New York Times Online Store is quite competitive. For example, the unframed watercolor "Blue Crane" is $595 at The New York Times Online Store. The same unframed watercolor is $600 at Princeton Audubon.

Some of their products and their pricing:

The New York Times Online Store: Shipping Rates & Policies

The New York Times Online Store offers three different shipping options via FedEx. These include:

  • Standard Ground
  • 2nd Day Air
  • Overnight

All shipping charges are calculated at checkout and are based on the weight of the order and its destination. FedEx requires a physical address and phone number for delivery. Shipping is not available to PO boxes, or APO/FPO addresses.

The New York Times Online Store is currently partnered with Bongo International to provide shipping services to international customers, which includes Canada and Puerto Rico. Deliveries can be made to APO/FPO addresses via Bongo.

The New York Times Online Store: Payment Methods Accepted

The New York Times Online Store accepts all major credit cards (Visa, MasterCard, Discover and American Express). Debit cards are accepted as long as they have the Visa or MasterCard logo on them, but it must be used as a credit card. PIN numbers can't be used. You can also checkout using PayPal, or if you prefer, you can mail a check or money order to the following address:

James Mones
The New York Times
NYT Store - 9th Floor East
620 Eighth Ave.
New York, N.Y. 10018

(212) 556-1642 Phone

The New York Times Online Store: Returns, Refunds & Exchange Policy

Customer satisfaction is very important to The New York Times Online Store. They offer a 30 day satisfaction guarantee on their products with the exception of personalized, special order and vintage autographed items.

If for any reason you are not completely satisfied with your purchase, you may return the order within 30 days of the order date for a refund of the purchase price. Shipping fees are nonrefundable unless there was an error in shipment or the item was damaged or defective.

To return your item, contact customer service (800.671.4332) for instructions. It is recommended that all returns be insured using the  United States Postal Service or Federal Express and that a tracking number or delivery confirmation be requested. Any items over $500 are subject to a $25 restocking fee unless the item(s) is returned due to a shipping error or the item is damaged or defective.

The New York Times Online Store: Product images & screenshots
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